Charging problems

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Colin Lambert
Posts: 115
Joined: Wed Jan 30, 2019 12:14 pm

Post by Colin Lambert »

Morning all,
Yesterday I tried to charge the eNiro to 80%. I had 105 miles left and after about an hour (having been told it would take 4.5 hrs) It told me "charging complete as configured" 51%!! and 125 miles.
To cut a long story short I had to keep pressing the 'charge button on the app and eventually it was cutting out about every 2 minutes. I checked that the car agreed with the app, Tick. I rebooted the charger.Tick.
Any ideas? I have been bounced from pillar to post round Kia and have written to their 'charging dept' & the charger manufacturer (SYNC EV)
Fault with App or fault with car? Next time I have to charge I will make the charger 'dumb' i:e by-pass the app. if it then works it is the app at fault. if it still doesn't work I assume the car is faulty.
:roll: Ho-Hum what fun!! :twisted:
79 cars so far! Now 71 Reg eNiro 4+ Yacht Blue.
Dip Mech Eng (automotive)
Mod Karoq & HR-V forums.

Colin Lambert
Posts: 115
Joined: Wed Jan 30, 2019 12:14 pm

Post by Colin Lambert »

After an AWFUL lot of faffing about Hendy discovered it required a software update. Apparently the need for that has never, in their experience, come to light. It now charges perfectly.
79 cars so far! Now 71 Reg eNiro 4+ Yacht Blue.
Dip Mech Eng (automotive)
Mod Karoq & HR-V forums.
Ghannero
Posts: 3
Joined: Mon Nov 25, 2024 3:40 pm

Post by Ghannero »

Sounds like a glitch in the system, either the app or the car's charging system itself. Bypassing the app is a good troubleshooting step.
Sonyaci
Posts: 2
Joined: Mon Nov 25, 2024 3:43 pm

Post by Sonyaci »

Before you go completely app-less, try uninstalling and reinstalling the app sometimes that fixes weird glitches. If the problem persists after that, bypassing the app is a good diagnostic step.
Colin Lambert
Posts: 115
Joined: Wed Jan 30, 2019 12:14 pm

Post by Colin Lambert »

Thank you Peeps, but as I said it is now working perfectly following a 2 hour software update.
Thanks again.
79 cars so far! Now 71 Reg eNiro 4+ Yacht Blue.
Dip Mech Eng (automotive)
Mod Karoq & HR-V forums.
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